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Graham Awards


Agents urged to ‘get ahead of the game’ on mandatory qualifications

Trade organisations including the National Association of Estate Agents have welcomed today’s publication of the report of the Regulation of Property Agents, which heralds the biggest shake-up in the industry in many years.

It's been well-publicised that the report and you can read a comprehensive summary of its recommendations here.

The government is expected to endorse the recommendations.


A joint statement from the National Association of Estate Agents and the Association of Residential Letting Agents - both of which had representatives on the Regulation of Property Agents working party - says: "This is a significant moment for those in the property industry and a huge leap forward in stamping out bad practice. 

“We have long called for government intervention to ensure everyone in the industry is licensed, adheres to a strict code of practice and holds at least a Level 3 qualification (A-level). 

“Following the extensive considerations by the working group, it is now for government to create the structures for a properly regulated industry, whose professional knowledge and skills are trusted and respected by all.

“These are substantial changes which will require agents to start making preparations now to ensure that they are well placed for when these proposed qualification requirements are introduced. 

“While we anticipate that the need for property qualifications will be phased in, we advise agents to get ahead of the competition and to stand out by adopting the new requirements early. Propertymark can support you and your organisation both with getting qualified and preparing for regulation.”


And Isobel Thomson, chief executive of safeagent, says in a separate statement this morning: “safeagent provided input to the RoPA working group supporting plans for minimum qualifications for agents in England. We are pleased that there is recognition that any new regulator should consider supporting qualifications and training providers to use e-learning which safeagent has championed as the accessible and cost effective route for agents to obtain professional development. 

“We also welcome the focus on the need for effective enforcement which has always been the missing link when it comes to delivering what new regulation promises. We note that the report recommends that the short let sector is not encompassed in the scope of any new regulator but we believe that there should be a focus on this area of activity as consumers are vulnerable and potentially at risk if it sits outside regulation.

“We look forward to government’s reaction to the report and its proposals.”

  • Antoinette Givant

    After 30 years as a respectable, honest and caring estate agent, manager and owner I look forward to retirement before sitting more exams.

  • Charlotte  Dyer

    While I agree there are some rogue agents out there that require such extensive measures, not all of us do. I would like to see some regulation for the behavior of Tenants, Agent are quite often verbally or even physically attacked by Tenants on a daily basis for no justified reason (not that this behavior is ever justified)


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