The final - and some say most prestigious - shortlist for this year’s ESTAS awards has been revealed.
The People Awards, sponsored by automated payment platform PayProp, is a special category which puts the spotlight on individual staff who have consistently gone the extra mile to help clients.
Just 25 have been shortlisted from a pool of 4,000 across all firms who took part in this year’s competition.
PayProp’s chief operating officer Neil Cobbold says: “The ESTAS People Awards recognises those individuals who go above and beyond, and that is exactly the ethos we promote internally at PayProp. With buzzwords like ‘online’, ‘hybrid’ and ‘PropTech’ doing the rounds, we often forget how important a human being is to help customers with that important emotional decision over where they live, start a family or relocate for work.
“A local expert who truly looks out for their interests at this point and beyond is worth their weight in gold, and that is what we are supporting with the People Awards.”
Nominations are based on feedback received from 45,000 customers in this year’s competition. Just five of those shortlisted will be presented with a ‘Highly Commended’ People Awards trophy.
Location, Location presenter Phil Spencer, who will host his 16th annual ESTAS Awards, says: “A great customer experience can only be achieved through human interaction, so The ESTAS People Awards really encapsulates what The ESTAS is all about. To make the shortlist is a significant achievement for any of the final 25.”
The 2019 ESTAS Estate & Letting Agent Awards will take place on Friday May 10 in the spectacular Great Room at the Grosvenor House Hotel, London.
The awards will be attended by over 1,000 of the UK’s top property professionals.
Tickets for the awards can be purchased here.
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Another questionable shortlist (I'm specifically referring to the London estate agents list).
Yes, I spotted an obvious one also!
The agent I'm referring to has a reputation for over promising, terrible customer service and more staff turnaround than a football ground turnstile. I'm afraid it turns the ESTAS into a bit of a farce for me.
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