The review website Trustpilot is to make it easier for the public to see whether companies have tried to stop complaints being published.
Trustpilot is used by Purplebricks and several other estate agencies and has been the subject of substantial criticism by some agents and industry figures who allege some companies suppress complaints made on the platform.
Now the site has today told the BBC that it will reveal how many reviews each client company has flagged for investigation over the previous year.
When a review is flagged for investigation it is hidden from public users of the site - and can therefore inadvertently contribute towards what some regard as a misleading perception of the company under review.
The BBC says Trustpilot will also disclose the numbers of posts which were posted again after the investigation, as well as how many were deleted.
Last year a BBC Radio 5 Live probe heard from one user whose negative review had been flagged as suspicious.
“She raised concern that by the time Trustpilot had confirmed it was real and reinstated the post, it had been ‘buried’ under later submissions, meaning it was never given the prominence it should have been" says the BBC report.
At the time of the radio programme's broadcast Purplebricks - which was featured in the show - said it had cooperated and "actively engaged with its makers."
But now Trustpilot brand chief Glenn Manoff has told the BBC: "Nobody is looking for perfection but what they want is that a company is open and transparent … This makes it harder for companies to game the system and makes it easier for consumers to work out who were the few bad apples.”
He said that on average companies queried fewer than one per cent of posts from the public.
You can see this morning’s full BBC story here.