The estate and letting agencies which have provided the most consistent levels of high customer service are to be recognised with a special new award at next year's ESTAS.
To mark the start of a new decade and ten years of partnership with Zoopla, The ESTAS is launching The Zoopla Xcellence Award.
Gold, silver and bronze awards will be presented to the sales and lettings agents which have achieved the highest national feedback rankings from 2011 to 2020.
To qualify for the new award's final shortlist, agents must enter the 2020 awards.
"All great businesses have to perform consistently to stay successful – like the best sports teams, they never rest on their laurels," says Simon Brown, founder of The ESTAS.
"As we head into the next decade with all the opportunities and challenges that it will bring, we’ll pause for a moment and salute those agents who have performed at a consistently high standard."
"The Zoopla Xcellence Award will be the ultimate ESTAS accolade and competition is set to be fierce," says Brown.
Charlie Bryant, Zoopla's chief executive, comments: "After ten years of partnership with The ESTAS, this is a great opportunity to mark our flourishing relationship, and to give agents the chance to be recognised – regardless of their size or location – for going that extra mile."
The ESTAS 2020 – the 17th consecutive annual event - is set to take place on Friday 15 May at the Grosvenor House Hotel in London. It will be attended by over 1,000 agents, property professionals and suppliers and the ceremony will once again be hosted by TV property expert Phil Spencer.
A national customer service award scheme with winners selected purely on customer feedback, The ESTAS recognises the best estate and letting agents, mortgage advisors, conveyancers and industry suppliers.
The results are determined by customers who have experienced a property firm's full-service delivery filling out ESTAS surveys, with approximately 45,000 submitted by consumers each year.