The conveyancing industry regulator has thrown its weight behind the government’s proposals to improve the buying and selling process.
Stephen Ward, director of strategy at the Council for Licensed Conveyancers, says the body is determined to support the measures.
“We support moves to ensure that customers are made aware of any potential referral fee by an estate agent before they make a decision on who to instruct, and that the should be encouraged to make greater use of review sites“ says Ward.
He believes review sites are used, rated and increasingly trusted by consumers to guide their buying decisions and it is this route, rather than kite marks or additional quality standards beyond existing regulatory requirements, that the CLC says will best support consumers in shopping around and lead to informed consumer choice.
“We recognise that there is significant overlap between the government’s announcements and the ongoing work in response to the Competition and Markets Authority recommendations. We are already working with other regulators to ensure greater transparency and the provision of better information for consumers to guide their choice of a conveyancer” Ward adds.
“Similarly, we have been working with a range of providers as well as our regulated community for some time now to see how conveyancers can make use of digital platforms and other emerging technologies to drive innovation. We believe this is an essential part of improving the home buying process and one we will continue to support.”
But he adds that it is up to the government to take a lead to ensure that all parties to the proposals make progress together.