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Two weeks to go before annual estate agency 'call chaos day'

You might have thought the week after Christmas or the day after Easter would be when agents receive the most calls into the offices - but it is apparently the day after August Bank Holiday Monday - that means, a fortnight today.

According to data from the Moneypenny call handling service, for the past two years the Tuesday following August Bank Holiday Monday has been the busiest of the year for customer calls. 

This busy period continues with the following top four busy days for calls falling on each Monday in September.

The top three busiest times on these days were 10-11am, 11-12pm and 2-3pm.

“The August Bank Holiday really is a watershed moment, with many people returning from their holidays and getting back to work and their day-to-day lives. People have had time to digest their living arrangements over the summer and put their decisions into practice once the holidays are over” says Samantha Jones, commercial manager at Moneypenny.

Moneypenny data also reveals that for the past two years the busiest months for calls to estate agents are September, August and July.

“These spikes in calls tell us is that estate agents who use a telephone answering service lean on it during demanding times such as this” adds Jones.

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