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Purplebricks share price dips after agency slated on BBC show

Purplebricks’ share price this afternoon dropped to a recent low of 406.50p before recovering to close down about five per cernt on the day. 

Much of the stock market rollercoaster followed a slating given to the company on BBC Radio 4 - a taster before a similar critique of the company on this evening's BBC One Watchdog show. 

BBC Radio 4’s You and Yours was sharply critical of Purplebricks and included comments from Steph McGovern, the personal finance journalist who presented this evening’s Watchdog programme.

The introduction to the Radio 4 piece claims: “The online estate agent Purplebricks is making exaggerated claims that it has already been banned from making by the advertising regulator.”

A little later McGovern says: “We have seen emails that Purplebricks has sent to existing and prospective customers repeating those claims.”

She pecifically says one disputed claim - that sellers will ‘save’ £4,158 on average - has been repeated by Purplebricks’ Local Property Experts in communications with current or potential clients.

The You and Yours programme played an audio recording - repeated with video in this evening’s Watchdog - from a customer, John Bristow, who instructed Purplebricks and chose to defer his £1,199 fee.

“I received an email after I deferred it to say I’d entered into a credit agreement” says Bristow, who suggests he had not been informed of having entered into such a deal, which was with a separate firm called Close Brothers.

BBC Watchdog also went undercover, inviting Purplebricks LPEs to five different properties around the UK; in the radio programme this afternoon it said that in three of those cases the expert failed to mention that the sellers would be entering into a credit agreement with a separate company.

Although the LPEs were praised on You and Yours for having good knowledge of their local areas, McGovern told listeners that at least one appeared to have exaggerated the number of homes they had sold. 

Purplebricks co-founder Michael Bruce, interviewed on the telephone by You and Yours presenter Winifred Robinson, insisted that the disputed £4,158 claim had been removed from “over a thousand different places” after the Advertising Standards Authority ruling.

He claimed he had within the previous 24 hours been sent a copy of an email showing the claim still being made, and said that this claim was also removed immediately afterwards. 

He said that the LPE who claimed to be listing up to 25 properties a month could have been referring simply to the number of listings made by himself and colleagues.

In terms of agreements entered into with Close Brothers, Bruce said all vendors were made well aware of this by LPEs and on-screen at the time of signing up to the deals. 

Asked whether this was really a loan by another name, Bruce called it “an unregulated facility agreement” and insisted that The Property Ombudsman was aware of the arrangement, and how it was made clear to vendors on the Purplebricks website.

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    stick to your local agent,many now do less than 1% and also deals.
    you just can't trust guys like Purplebricks.
    you cannot beat a local agent and personal service you get too.
    Anyway if you have any sense you cost in the commission in your asking price !

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    yeah like you can trust high street agents, oh we cant put your offer forward until we qualify your offer just to boost the mortgage appointments, or knock on homeowners doors trying to steal business, or lie to everyone including there client as they only want there commission, and rip off the public so they can pay for there staffs flash company cars.

     
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    Just watched Michael Bruce waffle his way through an interview on Watchdog. What a pathetic response to justified criticism.

    Looked very nervous appearing on TV. Expecting sellers to enter into a loan agreement which apparently was very unlear on their website; he says it's very clear. Pity non of the punters seemed to notice. Also exaggerated number of listings and probably sales success claimed of 92% is a bit far fetched.



  • Simon shinerock

    Their proposition has been let down by lack of Negbots

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    When trying to capture a large market you will have some setbacks/scandals like Foxtons and CW but you always bounce back and do extremely well. Purplebricks will do extremely well and that bbc report is nothing compared to the other big boys... And I'll leave it at that.

  • Phil Hathway

    You will never survive conning people into paying up front whether or not the property is sold and then making them use panelled solicitors at a cost of approximately £200 more PER TRANSACTION compared to if the client went to the SAME solicitor direct, oh and charging their clients £360 up front for viewings whether they have any or not...And I'll leave it at that.

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