Reapit has launched a new digital product following agents’ demands to handle an increasing volume of out of hours dealings with the public.
Reapit has analysed 278,000 internet enquiries received by its clients during 2016 and found that 57 per cent were made outside of business hours.
Now it says its RPS Digital service allows vendors to make real-time valuation bookings by displaying live availability from the agents’ RPS diary - so rather than wait for a call-back from the agent the following day, the appointment will be instantly diarised.
Similarly, applicants can book viewings via live booking links that can be added to property listings.
The package also enables agents to give customers access to key information about their transactions via a white label self-service login area on the agent’s website, revealing updates on sales progression and allowing the download of documents.
Reapit says it has integrated the package with other providers including Homeflow, Moneypenny, ValPal and Fixflo.
“At a time when consumer service expectations are at an all-time high and agency competition is stronger than ever, traditional agency models are coming under scrutiny. To successfully acquire and retain customers, agents must adapt and evolve to become more flexible and responsive” says Reapit director Simon Whale.