Allegedly-inaccurate descriptions and difficulties finding convenient times for viewings are among the most common frustrations people find when buying and renting.
That’s the claim of a technology company, Global NoticeBoard, as a result of a survey it commissioned which involved questioning over 2,000 adults in the UK last month.
The 2,000 were asked: “Which of the following, if any, do you consider to be the most frustrating when dealing with estate agents whilst either buying or renting a property?”.
Their answers were:
- Inaccurate representations of the property you are interested in ... 29%
- Finding a convenient time to view properties ... 20%
- Getting hold of estate agents when you want to communicate with them ... 18%
- The amount of time it takes to go to property viewings ... 17%
- Having to register with several different estate agents ... 15%
- Knowing what properties estate agents have on their books ... 9%
- None of these ... 16%
- Don’t know ... 30%
As the combined Don’t Know and None Of These answers add up to 46 per cent of respondents, one interpretation is that agents are getting many things right.
However, Global NoticeBoard founder Guy Insull believes there remains room for improvement.
He says: “Our culture is 24/7 and people looking to rent or buy properties expect immediate and accurate information, flexibility for viewings, and almost instant access to their estate agent. The challenge for agents, particularly independents, is now to meet that need and expectation. This means embracing technology and providing customers with instant information and virtual viewings they can access on the go.”