The agency industry consultant who has volunteered to coordinate responses to OnTheMarket’s legal warnings to estate agents say he has been “utterly inundated” with 200 contacts during the first day of his activities.
Iain White, a former senior director at Romans and Countrywide Thames, made the offer over the weekend to coordinate responses from disgruntled OnTheMarket agents, some of which have received letters from lawyers acting for OTM’s parent company, Agents’ Mutual.
White says he has not yet been able to verify the validity of all of the comments that have been received by email and by telephone but he categorises each of the agents who have made contact to be in one of three camps.
The first consists of those who have sent what they regard as termination letters to OTM; many of these are Gold and Silver members who cite the lower fees paid by recent joiners as justification for their termination.
The second consists of other long-standing agent members who have yet to indicate to OTM that they wish to terminate.
The third category consists of recently-joined agents who wish to investigate their options on continuing their membership.
White says he is now consulting with legal advisers as to the next steps, particularly for what he calls “the aggrieved Gold and Silver members”.
An OnTheMarket spokesperson says: "It is standard practice for any company to seek outstanding payments from customers when they are in arrears. We work to ensure that everyone in contract with us meets their obligations for the benefit of all members of Agents' Mutual."