The website of the consumer group Which? is asking for readers’ experiences as to which is the better choice - using an online estate agent or a traditional one?
In a carefully balanced call for responses, Marie Kemplay of the consumer group’s money research team canters through the customary price comparisons but also writes of the different service levels offered by the different agency types.
“A good high street agent would probably say they more than earn their fees by the service they offer you. Any high street agent really worth their salt will know the local property market inside out and will be able to share this insight with you.
“Equally if you’re getting to your wits’ end with a tricky sales process it can be reassuring to know you can pop into the local branch and talk to someone, face to face.
“Many online agents do now offer an increasingly wide range of support services such as ‘personal account managers’ and 24/7 call centre support. But in most cases it’ll be you that conducts the viewings and answers questions from potential buyers. So if you’re not a natural salesperson or you’re time-strapped then this could be a lot of hassle.”
There’s also a poll at the bottom of the story, which you can see here.