By using this website, you agree to our use of cookies to enhance your experience.
Graham Awards


High Street agent cautions against offering 'fixed fee' sales

A High Street estate agent has cautioned others within the industry against being tempted to go down the route of charging vendors a fixed fee. 

Jonathan Newall, director of SaleBoards Estate Agents in Exeter, says his company started life offering fixed fees but says this led him to lose money.

“We set up an office in 2007 just as the downturn kicked in. None of us had estate agency experience but we generally thought it was a good marketing tactic to have a fixed fee of £1,599 to differentiate us from established local agencies” he had told Estate Agent Today.


“At first it worked. We soon became the third largest agency in Exeter in terms of the size of our portfolio, behind only [local leading agencies] Wilkinson Grant and Fulfords, and the public appreciated we were trying something new’ says Newall.

But problems started when it became clear that the flat fee appeared to deter sellers of small and relatively low cost properties - for which the £1,599 was not particularly low - while on the other hand it attracted a disproportionate number of unsophisticated sellers of large houses.

“We found ourselves with cheapskate and sometimes greedy sellers of big houses who would have made a very big saving, but were highly reluctant to reduce their asking prices even though this was a difficult market in a downturn” he says.

In addition the overheads associated with larger properties - in terms of quality of property details and demands from vendors - proved unreasonable for the fixed fee.

Newall was prompted to explain his experience to Estate Agent Today readers in the light of the recent decision by Dybles estate agency in Winchester to go down the fixed-fee route - as we reported exclusively last month.

SaleBoards Estate Agents, by contrast, abandoned the experiment - although gave it a very thorough test, for three years.

“We were losing money so it had to stop. Now we have a standard 1.25 per cent fee and we’re breaking even or making money” explains Newall.

  • Chris Arnold

    Fixed fee requires that you set a limit to the number of hours it takes to sell. If your fee is £1000 & it takes 25 hours, you're working for peanuts! If it takes 10 hours longer than you expected, you then start to lose money. Some sales will achieve a higher hourly rate but it is a risky strategy and one which will be the undoing of online agencies.

  • Jon  Tarrey

    Interesting viewpoint, although we have to remember that this is anecdotal rather than empirical.

    I agree with your general point, Chris Arnold, but I think you have to accept that there will be a place in the market for a low-cost alternative. We're seeing it all over the country. And, in many cases, cheaper prices don't necessarily mean lower quality.

  • Sceptical As Always

    the winner of the "stating the obvious" award. Bigger houses are harder work in general, you have more clutter, older people that work slower, never happy with the achieved price (imagine getting the asking price within 4 weeks, you must have undervalued it) and always find something to complain about. Best sellers are under 40, selling a flat and keep a tidy house. They listen to advice because they don't "know it all" - invariably they've gotten to where they are by hard work and learning, something that aged sellers do not have in common with them - they are in that big house often because they bought it cheap 20 years ago!


Please login to comment

MovePal MovePal MovePal
sign up