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What would you do in this situation

Mrs Jones's integrated fridge freezer stopped working so she called the managing agent. They spoke to the landlord who wanted the cheapest solution to the problem which he believed was to try to fix the appliance.

A contractor was dispatched and after assessing the fault, he quoted for parts, waited for authorization, ordered the parts and went back to finish the work.

However, the engineer returned and fitted the part he suspected was at fault to find the appliance still didn't work and quoted for more parts. The tenant was, by now in desperate need for a fridge freezer and called the agent again to express her concerns. The landlord was informed and agreed to replace the appliance so as to not cause any more inconvenience and unforeseen expense on more parts.

It's a well know fact in the industry that when white goods break down, replacing parts has a knock on effect and more often than not additional parts stop working in quick succession.

Roy Fuller Director at Everything Lettings says: The above situation is more common than you think, as the first thought when looking for the cheapest option is to repair but it always ends up costing more in the long run.

Paying for a call out fee, parts and then having to replace the appliance anyway is not the way forward. At Everything - Lettings we recommend to replace appliances when they break down. Repairs to appliances rarely last more than 6-12 months and so replacing straight away will actually save you money in the long run. You can rest assured that we ensure that every part that can be recycled will be so that we minimise damage to the environment, wastage and costs.

As a customer of Everything - Lettings you know about our experiences and our new Appliance replacement service. Our clients simply log onto our website, order a new appliance, the installation and removal of the old one in fewer than 3 minutes. Then have no more involvement in the whole process.

Everything - Lettings looked after the whole process from start to finish whilst keeping the agent and tenant in the loop through text and email alerts. They were also both safe in the knowledge that on completion the old appliance was removed and recycled by Everything - Lettings.

The new appliance was delivered and fitted within 4 days complete with a 5 YEAR WARRANTY, so the Landlord knew that he wasn't going to have to spend any money on it for a very long time and they had a very content tenant.

To find out more about our services including the appliance replacement service, please talk to us at Everything Lettings Tel 0844 272 2442 Roy Fuller Mobile -07970 840561
E: roy@everything-lettings.co.uk W: www.everything-lettings.co.uk


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