Home-buying and property part exchange service Spring has partnered with developer McCarthy Stone. The partnership will enable Spring to offer its part...
Archive
![Leaders unveils upgraded sustainable branch](/upload/images/Shutterstock-only%20images/Property%20Market/AgentsWorking-400x310.png)
Leaders has launched its upgraded sustainable office in Guildford, Surrey, with an event for local clients, media, local businesses and Leaders staff. The Leaders Romans...
17 April 2024
From: Breaking News
![Viewber marks 500,000th appointment](/upload/images/shutterstock_2100071413(2).jpg)
Outsourced property viewings and inspections provider Viewber is celebrating completing more than half a million appointments. Launched at the end of 2016...
29 February 2024
From: Breaking News
![Moneypenny partners with CRM provider to boost agency leads](/upload/images/Shutterstock-only%20images/Property%20Market/OneDome%20Intro%201%20ShakingHands-400x310.png)
Moneypenny has partnered with CRM provider Street.co.uk to help simplify lead management for estate agents. The integration means calls answered by the...
20 December 2023
From: Breaking News
![Hampshire agent unveils new independent brand](/upload/images/1%20EAT%20-%20IndustryViews.png)
A former director of Southampton-based property brand White & Guard has launched his own estate agency in Hampshire. Rob Rowe has unveiled Rowe...
13 December 2023
From: Breaking News
![New boss for property team brings US experience to UK](/upload/images/Shutterstock-only%20images/Property%20Market/BusinessChain-400x310.png)
Outsourced communications business Moneypenny has appointed a new head of its property team. Moneypenny supports 2,500 businesses in the UK property industry,...
25 October 2023
From: Breaking News
![High profile proptech named among ‘most loved workplaces’](/upload/images/Shutterstock-only%20images/Property%20Market/3%20Equality%20comes%20through%20learning%20-%20PIT%20by%20Chitra%20Stern.jpg)
Viewber has been named among the most loved workplaces in the UK. It ranked number 48 in Newsweek’s Top 100 Most Loved...
06 October 2023
From: Breaking News
![Homeowners facing ‘Christmas mortgage crisis’ - warning](/upload/images/Shutterstock-only%20images/Property%20Market/2_MortgageCalculated.png)
Around half a million mortgage-holders are facing an imminent financial shock as their fixed deals end in the run-up to Christmas...
20 September 2023
From: Breaking News
![Zoopla highlights agency customer support improvement](/upload/images/shutterstock_726014674.jpg)
Increasing numbers of customer service issues have been resolved since Zoopla outsourced its support department, the portal claims. Zoopla outsourced its customer...
07 September 2023
From: Breaking News
![Why do agents outsource their calls](/upload/images/adv-2021/sponsored-content/Orca/Sponsored%20Content%20360x280.png)
As estate agents, it is important to make sure that your business is efficient and cost-effective. One of the ways to...
01 September 2023
From: Sponsored Content
![Andrea Banks, Property Partner at Prestige & Village](/upload/images/adv-2021/60-second-interview/AndreaBanks_360x280.png)
Can you start by telling us a bit about yourself and how you got into the property industry? My name is Andrea...
24 July 2023
From: 60 Second Interview
![Guild introduces new tiered membership options](/upload/images/shutterstock_1103033018.jpg)
The Guild of Property Professionals is launching a tiered membership offer which it says will allow agents to choose according to...
01 June 2023
From: Breaking News
![Online agents blamed for property searches postcode lottery](/upload/images/Shutterstock-only%20images/PropTech/PropertySearch-400x310.png)
Online agents and outsourced conveyancing panels have been cited as factors delaying property sales in the UK. A trade body has warned...
15 May 2023
From: Breaking News
![Zoopla outsources customer service to improve agency support](/upload/images/Shutterstock-only%20images/PropTech/PropertyFind-400x310.png)
Zoopla has outsourced its customer service operation for agents in a move that the portal said will improve the experience for...
28 April 2023
From: Breaking News
![Increase in quick-sale vendors hitting the market](/upload/images/Shutterstock-only%20images/Property%20Market/HouseForSale_400x310.png)
The number of home sellers looking to sell their home quickly in the current market has increased by 12%, new research...
25 January 2023
From: Breaking News
![Growing Your Lettings Business in 2023](/upload/images/Shutterstock-only%20images/PropTech/AgentOnline-400x310.png)
As another year ends it is essential to take time and reflect on what you have accomplished over the last 12...
18 January 2023
From: Features
![Going green! Agent opens ‘eco-branch’](/upload/images/Shutterstock-only%20images/Energy%20and%20Green%20Homes/_EcoHome-400x310.png)
Portico Estate Agents is set to unveil a new sustainable office at its Fulham branch in London next week. It forms part...
16 January 2023
From: Breaking News
![Agents hit with increasing number of cold sales calls](/upload/images/Shutterstock-only%20images/Rental%20Market/Portal_Agents-400x310.png)
Estate agents are receiving a deluge of cold sales calls – more than pre-pandemic levels - according to new figures from...
05 December 2022
From: Breaking News
![Outsourcing key marketing elements will save time and money](/upload/images/adv-2021/sponsored-content/Focal_Agent/360x280%20(2).png)
Good estate agents are always busy, we get that, but the constant juggling of tasks that could be outsourced to others...
27 September 2022
From: Sponsored Content
![Expert reveals how to transform your living room into an eco-friendly space with three easy trends](/upload/images/Energy%20and%20Green%20Homes/EcoHomes-400x310.png)
Transforming your living room into an eco-friendly space not only benefits your health and wellbeing, but the planet too. It can...
27 September 2022
From: PropTech & Innovation
![Should agents be doing more remote viewings to cut their carbon footprint?](/upload/images/PropTech%20%26%20Online/VirtualHomeViewing-400x310.png)
With sustainability and eco-friendliness becoming more important by the minute, new research has suggested significant amounts of carbon could be saved...
27 September 2022
From: Breaking News
![How estate agents can show they're serious about cutting their carbon footprint](/upload/images/Energy%20and%20Green%20Homes/Green%20Cities-400x310.png)
Amid a cost-of-living crisis, not to mention the uncertainty of a post-Covid economy, real estate businesses across the UK don’t have...
10 September 2022
From: Features
![Viewber joins leading CRM provider's AppMarket](/upload/images/PropTech%20%26%20Online/PropTech-4-400x310.jpg)
Reapit’s AgencyCloud users now have access to proptech firm Viewber. Agents will be able to use vetted “Viewbers” to help secure viewings...
15 June 2022
From: Breaking News
![Video tours? I don’t see it myself!](/upload/images/PropTech%20%26%20Online/VirtualTour-1-400x310.jpg)
There was an article in Estate Agent Today recently that suggested only four per cent of properties on Rightmove and Zoopla...
11 June 2022
From: Features
![The biggest problem with PropTech? All the choice it offers!](/upload/images/PropTech%20%26%20Online/PropTech-Innovation-400x310.jpg)
Technology developed for the estate agency industry has advanced and expanded seismically over the past decade as software vendors develop their...
06 April 2022
From: Features
![Phil Spencer - Agents Have Standards … So Show The Customer!](/upload/images/Site%20logos/PhilSpencer-MoveIQ-EATLAT-400x310.jpg)
For an unregulated industry, agents have an awful lot of regulations to deal with. For example, there’s the mandatory membership of a...
02 February 2022
From: Breaking News
![Agents Do Charity - and we’re fund-raising like mad already…](/upload/images/Site%20logos/AgentsDoCharity-18-400x310.png)
Barely three weeks into the new year and we’re already talking about plans to raise tens, perhaps hundreds, of thousands of...
21 January 2022
From: Breaking News
![No escape from phone calls, even in Microsoft Teams meetings…](/upload/images/PropTech%20%26%20Online/Smartphone-Technology-400x310.jpg)
If you thought checking in to a Microsoft Teams video-conferencing meeting would allow you to escape telephone calls, think again. Outsourced communications...
20 January 2022
From: Breaking News
![The rise of outsourcing in Estate Agency](/upload/images/Shutterstock-only%20images/Rental%20Market/MillenialAgents1-400x310.png)
The last two years have been dramatic and decisive for many people and many businesses. Both have reassessed their work approaches...
08 January 2022
From: Features
![360° virtual tours vs video walk-throughs](/upload/images/library/VirtualViewing-CoreLogic-400x310.jpg)
Virtual tours are becoming an increasing necessity for agents when listing properties for sale or let. Covid has of course accelerated this...
03 November 2021
From: Features
![Moneypenny joins leading industry PropTech hub](/upload/images/PropTech%20%26%20Online/PropTech-4-400x310.jpg)
High-profile outsourced communications provider Moneypenny has joined the industry PropTech hub known as the Innovation Collaboration Group. There are around 40 companies...
11 October 2021
From: Breaking News
![Property franchise firm eyes expansion after sealing £200m in deals](/upload/images/Housing%20Market%20%26%20Property%20Images/HousingMarket-400x310.png)
A service that sells properties and elements of joint venture schemes to investors says it’s seeking to expand after completing on...
06 October 2021
From: Breaking News
![Tenant referencing - how digital should your agency go?](/upload/images/library/ID-Checks-400x310.jpg)
Over the last three years there has been a quiet revolution in the tenant referencing market. Starting with the 2019 tenant...
08 September 2021
From: Features
![Insight - Is The Resi Market About To Turn?](/upload/images/Housing%20Market%20%26%20Property%20Images/HousingMarket-1-400x310.jpg)
Following a month in which the number of property transactions was the highest since records began, it might seem a little...
14 August 2021
From: Features
![Property Natter: how can agents ensure they don’t suffer costly missed opportunities?](/upload/images/Site%20logos/PropertyNatter-2019-400x310.png)
Let it never be said that this column isn’t here to help out agents directly. In this week’s Natter, I speak...
17 July 2021
From: Features
![Outsourcing can revive prospects to keep boom alive, agents told](/img/default/eat.png)
An industry supplier is urging agents to dust off old prospects to build their pipeline and keep the market boom going...
11 June 2021
From: Breaking News
![Managing high enquiry volumes and making hay while the sun shines](/img/default/eat.png)
The property sector is in the middle of a boom and demand is high. Last week’s announcement that the stamp duty...
10 March 2021
From: Features
![Speedy agents are Number 1 when it comes to call answering](/img/default/eat.png)
Estate and letting agencies are the best performing businesses for low call waiting times in the UK. A survey of 1,000 people...
12 February 2021
From: Breaking News
![Sort Out Searches! Government asked to intervene over council delays](/img/default/eat.png)
A trade body has called on House Secretary Robert Jenrick to intervene over the growing problem of delays in councils providing...
05 January 2021
From: Breaking News
![Banking barriers for start-ups and how to overcome them](/img/default/eat.png)
Start-up letting agents looking to enter the market are finding it increasingly difficult to set up in business as banks point...
19 December 2020
From: Features
![Christmas pics and vids - our most fantastic selection yet…](/img/default/eat.png)
Christmas is creeping up on us and, for some agents at least, a short seasonal closedown beckons. To get us in the...
16 December 2020
From: Breaking News
![New homes slated for “stubbornly low” design quality](/img/default/eat.png)
The design quality of new homes and neighbourhoods across the UK remains stubbornly low, according to a new report by academics. The...
09 December 2020
From: Breaking News
![What is blockchain and can it really help estate agents?](/img/default/eat.png)
Property sales take a seriously long time to complete. There are a number of reasons for this, although often delays are...
28 November 2020
From: Features
![Cladding scandal hurts entire housing market says top industry figure](/img/default/eat.png)
Ed Mead has joined a growing chorus demanding government action on the cladding crisis. He is one of the industry’s leading figures from...
02 October 2020
From: Breaking News
![First time buyer affordability index may be most authoritative yet](/img/default/eat.png)
A new league table drawn up by a property advice website may be the most authoritative yet for first time buyers...
21 September 2020
From: Breaking News
![Remain vigilant with client money as we return to the office](/img/default/eat.png)
The letting industry has come a long way over the past few years, embracing regulation and taking pride in doing good...
09 September 2020
From: Features
![Video – Phil Spencer chats to Ed Mead on PropTech, London and estate agency](/img/default/eat.png)
In a wide-ranging video interview for his Move iQ service, Phil Spencer speaks to former agent and founder of Viewber, Ed...
06 June 2020
From: Features
![Property Natter - what happened when big lenders had their own estate agencies?](/img/default/eat.png)
All my recent Natters have been focused on one particular topic, the coronavirus crisis, for obvious reasons. But there has been...
23 May 2020
From: Features
![Outsourced operator will qualify agents’ leads and follow-up marketing](/img/default/eat.png)
Outsourced communications provider Moneypenny has launched a new facility called Client Services for agents resuming business. Moneypenny’s 80-strong team of receptionists can...
21 May 2020
From: Breaking News
![The inside track on lockdown from agency’s interiors experts](/img/default/eat.png)
Fine & Country is one of those clever agencies employing interior designers to help stage properties, making them look their best...
08 May 2020
From: Breaking News
![Sales progression: We need to talk about speed](/img/default/eat.png)
Buying and selling a house is often referenced as being one of the most stressful life experiences that we can go...
02 May 2020
From: Features
![Five years before housing market recovers from Coronavirus - claim](/img/default/eat.png)
The market could take five years to recover from the Coronavirus crisis after possible double-digit percentage price falls and fast-increasing repossessions. That’s the...
21 April 2020
From: Breaking News
![A close shave for Viewber chief as he raises £1,600 for the NHS](/img/default/eat.png)
Ed Mead, co-founder of outsourced viewing service Viewber and a high profile agent for over 30 years, has had his closest...
20 April 2020
From: Breaking News
![Property People Register launched: today’s Conquering Corona](/img/default/eat.png)
Hello and welcome to Wednesday’s update on what offers and advice are available to agents at this most difficult and challenging...
08 April 2020
From: Breaking News
![New webinars, contingency plans, trade group info - Conquering Corona](/img/default/eat.png)
Hello and here’s the next batch of guidance and advice from different sectors of the industry, many from influential trade groups. It’s...
19 March 2020
From: Breaking News
![The future of renting for property service providers](/img/default/eat.png)
The property management industry is evolving at a rapid pace, thanks almost entirely to the rise in PropTech. Hundreds, if not thousands...
26 February 2020
From: Features
![Agents - please don’t leave a message after the tone](/img/default/eat.png)
Why should agencies leave voicemail in the last decade and make 2020 the year to invest in a more modern solution? Voicemail...
22 February 2020
From: Features
![Housing Minister McVey to be sacked this week, briefings suggest](/img/default/eat.png)
Unsourced stories in a number of newspapers over the weekend - all likely to have come from government off-the-record briefings -...
10 February 2020
From: Breaking News
![Moneypenny now official partner of NAEA, ARLA and NAVA Propertymark](/img/default/eat.png)
Well-known outsourced communications service Moneypenny has become an official industry partner to Propertymark, and its NAEA, ARLA and NAVA trade bodies. Combined...
04 February 2020
From: Breaking News
![“A Rightmove gimmick”: website slams idea of ‘Boxing Day bounce’](/img/default/eat.png)
A website has slammed the idea that there is a surge of interest in buying homes on Boxing Day, describing the...
23 December 2019
From: Breaking News
![Connells branches shut but ‘no extensive closure programme’ says firm](/img/default/eat.png)
Connells has confirmed that it has closed two branches in Dorset in the south west of England, in addition to the...
20 December 2019
From: Breaking News
![Delivering client care with a wow – the case for outsourcing](/img/default/eat.png)
Outsourcing important business functions such as marketing, HR and IT to attract cost savings, leverage expertise and gain greater competitive advantage is...
14 December 2019
From: Features
![Outsourced viewing service hits 90,000 and reveals new partnership](/img/default/eat.png)
[Estate Agent Today was ‘off air’ for some of Wednesday and most of Thursday thanks to technical problems - we apologise...
06 December 2019
From: Breaking News
![TPO increases fees - and agents who generate most complaints pay more](/img/default/eat.png)
The Property Ombudsman scheme is increasing its fees in January for the first time in six years - and it’s implementing...
11 November 2019
From: Breaking News
![New online agency says it will be the first to make a profit](/img/default/eat.png)
A small online agency which in six months of trading has secured around 140 sales says it’s on course to be...
29 October 2019
From: Breaking News
![Legend of property journalism quits as editor of The Times’ Bricks & Mortar](/img/default/eat.png)
One of the legends of property journalism, Anne Ashworth, has left her position as editor of The Times’ highly regarded Bricks...
14 October 2019
From: Breaking News
![Ex-Purplebricks boss says High Street fees could rise if agents prove they're worth it](/img/default/eat.png)
Former Purplebricks chief executive Lee Wainwright says the problem for estate agents maintaining a strong level of fees isn’t competition from...
16 September 2019
From: Breaking News
![Is Help to Buy a friend or foe to the property market?](/img/default/eat.png)
It’s been six years since the Help to Buy scheme was launched, with the honourable intentions of helping more people onto...
07 September 2019
From: Features
![Enjoy the long weekend because Tuesday will be VERY busy...](/img/default/eat.png)
We’re fast approaching the last Bank Holiday before Christmas (ugh) so enjoy it - because on Tuesday we’re all going to...
22 August 2019
From: Breaking News
![It Might Not Be A Popular Opinion But…](/img/default/eat.png)
Innovate or Die. But What is Innovation? It Isn’t just PropTech A certain Mr Dick Whittington Esquire was once convinced that the...
22 August 2019
From: Features
![Viewber now undertakes viewings for over 50% of auction houses](/img/default/eat.png)
Outsourced viewings firm Viewber now handles viewings for more than 50 per cent of all UK auctioneers. The claim is from Essential...
05 August 2019
From: Breaking News
![Four ways to maximise your lead-handling](/img/default/eat.png)
In a marketplace as competitive as the property industry, you may think that generating leads is the most important focus for...
20 July 2019
From: Features
![The six things you need to know about live chat](/img/default/eat.png)
In a world where people want instant gratification, it’s important to find ways to connect and engage with customers when they...
08 May 2019
From: Features
![The man who polices the agency industry - an exclusive interview](/img/default/eat.png)
It’s clear that some agents are not fans of Trading Standards officers, described in the comments sections of the trade press...
27 April 2019
From: Features
![Independent agents’ group FIA to launch ‘within days’ with Viewber link-up](/img/default/eat.png)
The soon-to-launch Federation of Independent Agents has announced that its latest supplier partner is to be outsourced viewing service Viewber. Graham Lock,...
24 April 2019
From: Breaking News
![New regulatory body for agents: will it have resources to do the job?](/img/default/eat.png)
The jury appears to be out on whether the new enforcement body for estate and lettings agents will be resourced sufficiently...
18 April 2019
From: Breaking News
![IAMSold claims top independent spot in resi auctions’ league table](/img/default/eat.png)
Outsourced auction provider IAMSold says it is the top independent auctioneer for residential property lots sold in 2018, according to the...
05 March 2019
From: Breaking News
![Simon Duce, Managing Director.](/img/default/eat.png)
ARPM Who are you and what does it say on your business card? Simon Duce, Managing Director. What is ARPM and what does it...
01 February 2019
From: 60 Second Interview
![Property Natter – A to Z of the property market for 2018](/img/default/eat.png)
Another year is nearly done – and what an eventful year it’s been. We’ve had more than our fair share of breaking...
22 December 2018
From: Features
![Explained - the process of getting a new estate agency website](/img/default/eat.png)
Having built over 1900 websites for estate and lettings agents in the last 16 years, we know a thing or two...
19 December 2018
From: Features
![What are the biggest challenges facing letting agents in 2019?](/img/default/eat.png)
There is a perfect storm brewing in the lettings market, and as the saying goes, “you can’t change the direction of...
12 December 2018
From: Features
![Top tips - how to make your letting agency more efficient](/img/default/eat.png)
For any business, regardless of size, age or industry, operating efficiently is fundamental to your success. When faced with challenges like we...
31 October 2018
From: Features
![Property viewings - how to keep up with evolving consumer demands](/img/default/eat.png)
The culture of impatience and instant gratification has a lot to answer for. It has forced the hand of the property...
17 October 2018
From: Features
![Increased Trading Standards budget should focus on CPRs compliance](/img/default/eat.png)
You will perhaps have seen recently that the Government has decided to boost funding to the regulator, the National Trading Standards...
29 September 2018
From: Features
![Emoov boss tells Labour conference how to solve housing crisis](/img/default/eat.png)
Emoov’s founder Russell Quirk has outlined how he would help Britain get out of its current housing crisis to a Labour...
24 September 2018
From: Breaking News
![Viewber completes 35,000th viewing after 460% growth in just a year](/img/default/eat.png)
Viewber has announced that it’s just completed its 35,000th outsourced viewing, reflecting a jaw-dropping 460 per cent rise in just a...
11 September 2018
From: Breaking News
![Former Apprentice star launches full-service property investment firm](/img/default/eat.png)
A former contestant on BBC show The Apprentice has launched a new full-service property investment and refurbishment company. Michelle Niziol, chief executive...
24 August 2018
From: Breaking News
![Latest Prime Central London property trend - buy a wreck and do it up](/img/default/eat.png)
Wary buyers reluctant to risk buying a premium-priced property in the volatile prime central London market are adopting a perhaps-surprising tactic...
28 June 2018
From: Breaking News
![Foxtons off-the-scale manic and hyper-aggressive (well, it used to be)](/img/default/eat.png)
The former managing director of Foxtons, Peter Rollings, has spilled the beans on what it was like working at the heart...
18 June 2018
From: Breaking News
![Property Natter: Q & A with Peter Rollings](/img/default/eat.png)
Peter Rollings is one of the most respected and best-known figures in property, having helped to rapidly grow Foxtons (where he...
16 June 2018
From: Features
![Viewber expands offer by teaming up with keyholding service](/img/default/eat.png)
Outsourced viewing operator Viewber is expanding its offer to agents by forming what it calls “a close technical cooperation” with keyholding...
16 May 2018
From: Breaking News
![Online auction houses claim bumper start to the year](/img/default/eat.png)
New online auction house BidX1 says it has raised £2,087,000 from its second UK auction, posting a 70 per cent success...
03 May 2018
From: Breaking News
![Viewber passes 20,000 viewings mark and secures over £2m new funding](/img/default/eat.png)
The outsourced viewing service Viewber says it has now conducted over 20,000 viewings on behalf of agents and has secured another...
11 April 2018
From: Breaking News
![Property Jobs Today - agents and portal people on the move...](/img/default/eat.png)
Hello and welcome to this week’s Property Jobs Today. If you haven’t caught this feature before, it’s a regular Monday opportunity...
26 February 2018
From: Breaking News
![Sign of the eco-times: fully-recyclable For Sale and To Let boards](/img/default/eat.png)
One of the industry’s largest sign makers has been spelling out its environmental credentials on the back of increased concern about...
26 February 2018
From: Breaking News
![Property Natter: an eco-friendly approach and the importance of GDPR](/img/default/eat.png)
In recent years January has become the month of detoxes, fad diets, health kicks such as Dry January and Veganuary, and...
27 January 2018
From: Features
![IAM Sold claims title of UK's top independent resi auctioneer](/img/default/eat.png)
IAM Sold says it is the largest independent residential auctioneer in the UK based on lots sold, for the second year...
25 January 2018
From: Breaking News
![New portal removes listings and insists 'we're not a portal after all'](/img/default/eat.png)
The operators of a new website which earlier today claimed to have 500,000 property listings appear to have now removed the...
22 December 2017
From: Breaking News
![Should agents pay for an increased Trading Standards budget?](/img/default/eat.png)
A large part of the DCLG’s Call for Evidence on the home buying and selling process focuses on the role of...