UK's market-leading telephone answering service, Moneypenny, launches in the US

23 April 2015 7695 Views

HAVING revolutionised the face of telephone answering and outsourced switchboards in the UK, Moneypenny has launched its pioneering service in the US.

The company, which in 15 years has gone from a £10,000 start-up to the biggest business of its kind in the world, handles more than nine million calls a year for over 7,000 businesses, including over 1.1 million calls for 850 estate and letting agents.

Ed Reeves, Co-Founder and Director of Moneypenny, said: “When Moneypenny opened in the UK, the face of telephone answering was similar to how it has traditionally been in the US; dominated by more impersonal messenger services. It was Moneypenny’s vision to change this. We wanted to offer businesses the same high-standard of service they would receive if they had their own receptionist, based in their office.”

Ed founded Moneypenny, along with his sister Rachel Clacher, in 2000 after experiencing unsatisfactory service from a telephone answering service himself. At the time, Ed was running a small graphic design company and lost his biggest client due to the treatment they received while he was away on holiday. Inspired to do better, Moneypenny was born.

Ed continued: “We answer calls either on an overflow or fully outsourced basis for thousands of companies throughout the UK, and are thrilled to now be able to offer our exceptional service to the US. We have revolutionised this service in the UK and are confident that we will be a game changer for businesses in the US too. We’ve already been attracting attention from an impressive list of clients across the country.”

Moneypenny’s Commercial Director, Joanna Swash, is delighted to introduce the service to businesses across the US. She said: “Based on our experience over many years in the UK, our aim is to become synonymous with delivering excellent service in the US and we have the property sector firmly in our sights long-term. Here in the UK, property is our second largest sector both in terms of client numbers and overall call volume and we recognise that the US represents a huge opportunity for us. We’ve kept our eye on the US for a while now, but waited to launch until we knew it was the right time. This is an enormous milestone for our business, delivering our services to a larger, but similar market which has demonstrated a keen interest in the services that we offer.”