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Technology could be an essential element to help your growth plans. Most agency owners wouldn't look to their phone system as a way to grow business, however this can be a valuable tool when used to attract new clients, improve customer service as well as increasing efficiencies and reducing costs.

Phone systems have come a long way in the last few years. Admittedly, the box that sits on your desk hasn't changed other than in design, but the features that now sit behind it could make a big difference to how you do business.

Missed Call Analysis

Analysing missed calls using our Call Reporting software is the simplest way to build your business, as many clients will call other agencies if they cannot get through. The system logs all incoming calls including missed calls and those received out of your office hours. You can then pro-actively call them back ensuring you do not lose potential business.

On-Hold Marketing

Did you know that 34% of callers will hang up if they hear the busy tone Not only does On-Hold Marketing reduce caller hang up, it also allows you to promote your services to a captive audience. For example, you can promote new properties that have recently come on the market, or any additional services you offer such as mortgage advice.

Computer Telephony Integration (CTI)

As the name suggests, CTI links your computer with your phone system, giving you a number of benefits that can improve relationships with your patients and increase business.

You've probably heard of caller id, and you may even have your client's numbers saved on your system so their name appears when they ring in. But there's more that can be done. CTI allows you to tie a phone number to a client record in your Customer Relationship Management (CRM) system. This means that when they call, you will immediately see their record, allowing you to see what properties they have viewed and when you last spoke to them.

These are just a few of the great features that come as standard with our phone systems. We've built our packages to enable estate agencies to upgrade their phone system without any up-front costs and without costing you anymore than you are currently spending on your telecoms.

The model is straightforward; we can offer you competitive rates on your calls, lines, mobiles and broadband. The result is that you get a brand new phone system with all the latest features, paid for by the savings you make.

Contact us today to find out more.

https://www.pioneercomms.co.uk/business-phone-systems/

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