haart estate agents have launched a new service that enables the public to chat electronically to staff while browsing its website.
Powered by ‘Live Person’, the facility allows customers to talk live with a member of the team between 8am and 10pm weekdays, 9-5 on Saturdays and 10-2 on Sundays.
Since going live jut two weeks ago, over 1,000 people have logged on to use ‘Live Person’ and haart expects the figure to settle at somewhere in the region of 3,000 users per month.
A spokesman said some people are using the service to have quick queries answered, and others to book valuations and make appointments with financial advisers.
The service covers all the haart offices, and is managed from haart’s headquarters.
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Comments
Great idea.
Martin Dorchester can use it to ask how come they sacked him (oops), ask them how come their employment of him went boobs up.
He can get an instant reply that way.
Funny 'ole world.
It is a good idea, Romans Estate Agents introduced it about 2 years ago on their website.
Actually quite a good idea, but hardly new.
New for an estate agent, probably, but hardly groundbreaking.
But it is something that they can handle with their out of hours call centre.
It's a good idea and the next step in closing down high street agency.
Which is also a plan of theirs with their central hub offices which are either successful or not depending on who you talk to.
Really? Because i've just been on their website and there is no mention of this service at all.
Good idea though.