Rightmove issues emergency alert on agent phishing scam

Friday 4th November 2011

Rightmove has put out an urgent alert to all their agents after a phishing email scam purporting to be from the site.

A number of agents were yesterday fooled into parting with their confidential log-in details.

The scammer has copied the design of Rightmove’s email leads and is sending these to agents asking for their RightmovePlus log-in information, in order for them to get the information.

Rightmove is warning agents that while the emails are designed to appear like a typical Rightmove email lead, there are a number of differences.

    •    The email field doesn’t have an email address, instead it says ‘Click here to Reply’ which doesn’t link to Rightmove. The emails appear to be diverting to a home-furnishings website named www.212home.com
    •    There is no property image showing
    •    The subject doesn’t contain any location information e.g. ‘Rightmove Lead: ....... (John Culligan)’
    •    In the text at the bottom it will give you a number and date (e.g. This is email no.189 sent to you by rightmove.co.uk since 1st January 2011). This number is unlikely to match up to the number on the last official email you received from Rightmove

Agents are being warned not to click on any links or reply to the email, open any attachments or supply any log-in details.

Those who have done so are being told to change their RightmovePlus passwords as a matter of urgency, and to notify police if they believe there have been any ‘malicious transgressions’ against their RightmovePlus account.

Rightmove says it is working with the relevant authorities on this issue and will be assisting any agents in reverting changes that have been made to their Rightmove accounts.

Anyone affected or potentially affected by this should call Rightmove’s customer team as soon as possible on 01908 308500.