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Written by rosalind renshaw

One of the longest-serving members of NFoPP has resigned, saying that after 36 years ‘enough is enough’.

Jan Bartlett has quit both the NAEA and ARLA, saying she finds their attitude to members ‘annoying and threatening’.

NFoPP has strongly defended itself, saying that membership numbers are strong and show the importance that firms attach in being part of the organisation.

Bartlett, a former chair of her local NAEA branch and member of ARLA’s divisional council, is removing the logos from her firm, Premier Letting & Management in Oxford.

Instead of signing herself as a Fellow of the NAEA and an ARLA Licensed Agent, she is using the NALS and SAFEagent credentials.

Her resignation follows that of Trevor Kent, a former NAEA president, last November. He resigned from the NAEA, ARLA and NAVA (the auctioneers’ association) after 35 years. He said that NFoPP had lost its way.

In her resignation letter to chief executive Peter Bolton King, Bartlett cites having had a critical article that she wrote for the NAEA’s member magazine, The Estate Agent, being banned from publication; and the cost of having to produce an audited accounts report at additional expense, despite no query about her financial standing.

She told him: “Now, to cap it all, being told I must submit CPD proof from courses that I have to pay for – I’ve decided enough is enough. I hereby resign from everything to do with NAEA and ARLA … I just don’t need it. You don’t do anything for me.”

In his 1,000 word reply to her, Bolton King urged her to reconsider.

He defended the need for member firms to produce more comprehensive accountants’ reports, saying: “In my opinion, the decision has been vindicated by the fact that we have suddenly been receiving conditional reports on firms that had previously been quite happily signed off.”

He said that CPD is an “integral part of most professional bodies”.

He went on: “I am very disappointed that you feel you get nothing from ARLA. The result of our surveys shows that ARLA members believe that membership demonstrates professionalism and they use CMP, CPD and the redress scheme as marketing tools. In addition there are the various help lines, newsletters, magazine, etc plus member discounts.

“Free participation in PropertyLive is slowly but surely providing more leads which are now over 2,000 per month … a new version of PropertyLive will be launched in a few months time which will continue to push the site up Google rankings.”

Bolton King also said that both ARLA and NAEA “are gaining many new members, and numbers for last year were the best for some years.”

But replying to him, Bartlett rejected his arguments. She said that the cost of producing an accountant’s report would be a 300% increase on last year, and she described the cost of NFoPP courses as ‘crazy’.

She said of PropertyLive that it “will never keep up with the most popular portals”.

In her original article for The Estate Agent, which did not appear, Bartlett criticised the NAEA, saying it had an authoritarian attitude towards its members, and said she believed that it should be ‘a trade body, there for the members’. She has always maintained that while she was critical, her criticisms were intended to be constructive and deserved to be read by members.

Stewart Lilly, a former President of the NAEA who resigned from the NFoPP board two years ago, said: “I am personally very upset and sad by the decision Jan has made regarding the NFoPP, but 100% support her reasoning.
 
“Equally, I have to say that following my resignation from the board in 2009, the same people within the organisation still feel they are all-powerful and infallible enough to ignore what members are saying, even though membership numbers are not as strong as they were.

“It regrettably exposes the way in which matters have evolved into an organisation that still fails to really respect and serve its membership.

“It all goes back to the fatal decision of wanting to create the NFoPP as another RICS. Well, after five years, have they not seen that it hasn’t worked?

“Jan, in all the 35 years I have known her, has been a loyal and enthusiastic member of the NAEA; she successfully chaired the Oxfordshire branch over many years, increasing local membership as well as dedicating a great deal of personal time towards the many  successful events. 

“Yes, Jan voiced her views, but this is only right and healthy for any organisation. However, and I found this in my year as President, there is an inner sanctum of people who have mapped a plan and any comments or criticism was ignored or dispelled without thought or proper reasoning. Sadly, Jan met that same brick wall. 
 
“The additional costs that members now have to face, as outlined by Jan, are in my view most unreasonable. PropertyLive is a financial hole into which much of the members’ subs have been shovelled.

“Jan’s decision is regrettable, but reflects the whole attitude emanating from Arbon House. However, their defences will now be raised again. Bear in mind that nothing is ever their fault.”

Last night, Bolton King said: “As you are aware, it is not our normal policy to comment on an individual’s departure other than to say that I am always sorry to see anyone leave us and I do pay careful attention to any comments that are made.

"I am also personally very grateful for the contribution Jan made to both NAEA and ARLA, over many years, at both local and national level.

“Perhaps I could also mention that I see that various comments have recently been made about membership numbers. We are still in the middle of the January bulk renewals but figures are currently very encouraging with numerous people asking whether they can pay at the beginning of February. It was a long time between the December and January pay days!

“To date we are well ahead of where we would normally expect to be, with something like 85% of NAEA members having already renewed. We have proactively spoken to many of those who have resigned and the vast majority are because they have left the business or retired. Interestingly 2011 had the highest number of people join the NAEA than any year in the previous four.

“At the end of 2011 total membership of the Group stood at over 13,500 individual memberships which in the current economic climate is, I believe, very encouraging and shows the importance that many attach to belonging to a professional body such as ours.”

For more, see today’s blog by Jan Bartlett.

Comments

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    'happy chappy' - do you seriously believe that anyone would actually believe that the real poster of that name would post that cr@p? Eejit.

    • 10 February 2012 12:38 PM
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    You are all liars anyway this is nota qualification is it? I think your website is crap and should allow private sales to show you actually add value! No course you don't

    • 09 February 2012 22:28 PM
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    Short term NFoPP's will not have adjusted their fixed costs in anticipation of 15% membership not renewing. So the fixed costs will not have changed yet.

    Even in defeat NFoPP managed to confirm my decision to resign. I didn't get a 1000 word letter from PBK just a curt good riddance letter from Shelley Brown.

    • 09 February 2012 20:19 PM
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    "The fixed costs will not have changed "

    Why not? Every other business sets budgets

    • 08 February 2012 15:56 PM
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    "Naked portly execs ain't really my bag"

    really? You prefer thinner ones I suspect

    • 08 February 2012 08:44 AM
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    The complaint is not CPD, who told you it was?

    Arbon house are pumping that out to discredit anyone who doesn't think their shiney new robe is magnificent and made from the finest threads.

    Stand in the crowd an cheer with the rest of them, Naked portly execs ain't really my bag

    • 08 February 2012 07:37 AM
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    I find it amazing that there is so much negativity out there . Your business wont thrive unless you have a positive attitude.
    How can you complain about CPD when we naturally learn each day. All,you have to do is log it.. Not difficult.

    Why be a member of an regulatory organisation and not wish to comply with its rules. Incredible. Professionalism is the name of the game and making our clients confident. Keeping up to date with legislation is important

    • 07 February 2012 17:01 PM
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    Even though they were due back in December!
    If my post prompts you to renew well done me, If my post prompts you or anyone else to give the NAEA a bit more support well done me.

    Losing 14.995% of the membership (updated to include your renewal) when the association only represents 24% of those working in the industry is nothing to brag about.

    As for the reserves how much do you think the re-write of Propertlive is going to cost and how long will what's left last once they try to promote it.

    Propertylive is a white elephant that is about to get a coat of whitewash.

    Get angry at my posts and support the NAEA with all your heart. Get involved and do something about the cause of all the anger within the membership. NAEA is going belly up because people like you care but not enough to change things that are wrong and do not enough to support the Executives who carry all the burden, responsibilty and flack.

    • 07 February 2012 11:57 AM
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    What was the profit figure last year? c£170k

    (the one before the one where 15% of members have not renewed) - Not yet. I only returned my forms last week.

    They have the reserves to see them though

    • 07 February 2012 10:56 AM
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    What was the profit figure last year? ( the one before the one where 15% of members have not renewed)

    The fixed costs will not have changed so whatever is going on with the finances the £370,000 comes straight out of profits so I predict based on PBK's part of this story that there will be cuts either in expenditure or profits.

    Slap a much lipstick on this pig as you like it will still stink!

    • 06 February 2012 13:58 PM
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    Oh I see GFD Estate is suggesting this respected ex member of NFOPP is a grumpy old bag who has irrationally resigned like a petulant child.

    Glovepuppets!

    • 06 February 2012 13:45 PM
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    £374,626 - doesn't sound like an estimate!

    Revenue is seldom consistent - hole means deficit or loss - not lower turnover - are you suggesting the are insolvent?

    In last accounts, the show healthy profits and £1.6m net assets. I would be happy with that

    • 06 February 2012 13:39 PM
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    Some long standing agents throw in the towel - so what?

    An estimated £374,626 hole in revenues that's what!

    • 06 February 2012 13:32 PM
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    @anon - seriously???

    BBC's 'One foot in the grave' parallel - grumpy older person added to colloquialism of 'throwing one's toys out of one's pram' alluding to a childish tantrum.

    • 06 February 2012 13:30 PM
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    @ anon

    No - if you don't get it don't worry. Though in fairness, it wasn't complicated.

    • 06 February 2012 13:26 PM
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    Added by GFD Agents on 2012-02-06 13:02:13

    Article should read- "Mrs Meldrew throws toys out of pram"

    care to explain? that post makes no sense! Who is Mrs Meldrew? why is she in a pram?

    • 06 February 2012 13:24 PM
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    ARLA, RICS claim to be the consumer champions - so does everyone else. Instead of the 'I am Sparticus' attitiude - why not join forces - together stronger. 4/5 organisations releasing a single press release would get headlines in papers people actually read. Partisan, self serving will not

    The problem is the politics of the boards of the respective organisations let down the grass roots, fee paying members.

    • 06 February 2012 13:21 PM
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    Personally, its not what I think that matters. Its how the public perceive membership. On the plus side, once explained, it's viewed well. On the minus side - ARLA is near anonymous to all but the most erudite landlords.

    This is their failing. ARLA's big error is the assumption that everyone knows who they are. They do not. They are largely unheard of in the real world where many mistakenly believe that TPOS is the consumer champion.

    Some long standing agents throw in the towel - so what? The focus needs to be on consumer awareness, not dissent - that just makes things worse.

    • 06 February 2012 13:18 PM
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    Article should read- "Mrs Meldrew throws toys out of pram"

    • 06 February 2012 13:02 PM
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    Good is having say 20% more members than last year - not boasting about 85% of existing members renewing on time.

    Some people have odd benchmarks of success.

    • 06 February 2012 12:31 PM
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    After 36 years, Jan Bartlett has.... a) Resigned b) Retired or c) don't care

    How come its taken her so long to realise what everyone else knew anyway? Surely, she has been part of shaping the ARLA/NAEA we all know* and love* ) *delete as approriate

    PBK - "I am also personally very grateful for the contribution Jan made to both NAEA and ARLA, over many years, at both local and national level"

    • 06 February 2012 12:09 PM
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    ARLA is a great, noble and effective organisation. [wibble]

    • 06 February 2012 11:59 AM
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    CPD is not the reason that I resigned and please don't suggest that CPD is the reason that others are resigning.

    CPD is a mere comma in the catalogue of things people don't like and it is holier than thou comments like yours that have us rattled.

    Here is an example of what will apparently make me a better Estate Agent.

    Drive 80 miles, (2 hours) for a 7:30 start ( 30mins) after the office normally shuts, do 2 hours cpd on taking photographs, then drive 2 hours home. Cost to me £72 plus 6 hours not spent with my wife who loses me to the office for 66 hours a week already.

    I wouldn't mind but none of the NFOPP guff on how to choose a good Estate Agent says anything about how much better the photo of a licensed agent is compared to those of a lowly Fellow.

    • 06 February 2012 11:43 AM
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    ARLA is in danger of becoming a toothless wonder - they need to start challenging Government and get some proper PR out there - consumer education and release the horror stories that exist. Why dont they? Well, I figure its because they have serious claims against members. Instead of ignoring these - they need to go to press and make examples of rogue agents whether members or not.

    @v politic

    "Have some Nads Eric " - Hahaha. I can feel his heckles rise. You clearly don't know him. He is incapable of keeping his opinions to himself (no offence EW - but its true)

    • 06 February 2012 11:37 AM
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    I am fed up with ARLA and will not renew as they dont give a monkey's what all but a few elitist members think. Its a club where either you agree, or you are derided and ostracised.

    The key members have little understanding of what agents have to deal with at the coal face. They are too preoccupied with surveys and marketing and not fighting for their members interests.

    Perhaps the least democratic members club on earth?

    In fairness, I don't see how EW lacks 'Nads' as at least he is not sniping anonymously. Yes, I am surprised to see the supportive comment about ARLA, but they are quite subtle and qualified.

    • 06 February 2012 11:30 AM
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    With respect I haven't got a clue who Jan Barlett is so her resignation means little.

    I agree with EW - SAFE came from nowhere and stood up to ARLA - fair play. A resignation is a brief protest soon forgotten and only ever known about by a few hundred people who read this site.

    Its rather like people who refuse to vote at elections - they forgo their right to opinion by opting out. People should stand up and be counted - and if enough do so - change is inevitable.

    Resigning just means that the gene pool is less diluted and change less likely. If everyone resigns - then there is no ARLA and the consumer will be worse off.

    • 06 February 2012 11:24 AM
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    CPD is not a huge burden - ridiculous comment.

    ALL agents should keep abreast of changes to legislation and to record the effort made in doing so takes very little time. You dont HAVE to attend a course. You just have to develop and record what you have done to do so,

    • 06 February 2012 11:15 AM
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    I don't do bandwagons - perhaps my tacit support of ARLA may be a surprise but its sincere if not devoid of criticism.

    "How much regard and support for Safe have you had from THEM?" - Perhaps more than you realise. They haven't stood against it as many wrongly predicted and we have a SAFEagent stand at the forthcoming ARLA conference. SAFE's relationship with ARLA is cordial and constructive. I believe all regulators and campaigners for professional standards and consumer protection need to work together. Had ARLA come out against SAFE and the concept behind it, I would have resigned without a moments hesitation. They didn't, so to do so would not have achieved anything as, frankly, no one gives a fig whether I am a member or not.

    • 06 February 2012 11:12 AM
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    I think it was CJ who said "I didn't get where I am today", not Reggie Perrin.

    And it was Groucho Marx who said "I wouldn't want to belong to a club that would have me as a member".

    There are loads of awful agents in the NAEA, who can hide behind the badge and win the public's trust while they rip them off.

    I'd prefer to stand alone than be ashamed of some of the things member agents do.

    CPD is a huge time burden for agents working long hours, often 7 days a week, that is imposed by Execs at Arbon house who don't have the same work'life balance.

    • 06 February 2012 10:57 AM
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    Welcome to XNAEA, no fees, no CPD, and no 'executives going on jollies to the States to learn how to chew gum and build a 'federation'.

    I hope all my old chums will vite with their feet or change the culture at Arbon House.

    The end was removing the power from the old Council, so the executive could do what they liked. The rebranding was daft and made the organbisation even less recognisable by the public and way less relevant.

    Best wishes to other XNAEA members, we should arrange meetings and build a membership list!

    • 06 February 2012 10:52 AM
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    Can anyone tell me what's wrong with having to do CPD?

    What's wrong in trying to make sure you are up to speed with current legislation and what's happening in the industry? Shouldn't our clients expect that of us?

    We may not like the things like the Anti Money Laudering Regs (I voted against when it came to the Lords!) but they are there, they are law and get it wrong and you get a criminal record for your trouble.

    Investing a bit of time getting to grips with something like that and protecting yourself and if you are a boss your staff and your Company, what's wrong with that?

    Speaking to others in our industry, especially those that are longer in the tooth than the inhabitants of the Natural History Museum, it is frightening how little awareness there is on the implications of things like the AML Regs, Consumer Protection Regs etc etc.

    If you are on top of it, you won't have a problem with your CPD.

    If you're not, it justs adds to the sterotypical view of estate agents being arrogant. Or maybe, you just can't be bothered with what's involved.

    Either way, if CPD is the reason that some people are walking away from NAEA or ARLA, so be it.

    As my brother in law Reggie Perrin said 'I didn't get where I am today....' and look what happened to him!

    • 06 February 2012 10:47 AM
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    Ok then Eric, my question ignored when directed in person to one of the Executives, perhaps with your influence you will get a reply.
    Have or does any Division/Individual within NFOPP receive or request receipt, financial (or other benefit) which is not immediately apparent from the published summary of accounts for the said Division or individual?
    I didn’t resign my membership (only 25 years) lightly I knew I was giving up my vote and Fellowship. There will be a new National Association; the current one is no longer credible or financially viable. When there is one that puts public and morale responsibility ahead of its own self service I will apply.
    Individually none of them are bad people and I respect their willingness to do a job none of us can be bothered with; however it is wrong that through design or process that they are the way they are.
    Don’t lose the respect people have for you Eric by sitting on the fence just in case the incumbent doesn’t fall or walk. How much regard and support for Safe have you had from THEM? Among a lot of other things it was the failure of ARLA to support you that helped with my decision and I suspect the decision of a fair few other folk who watched a good opportunity being missed.

    • 06 February 2012 10:46 AM
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    As both MNAEA and MARLA I think the CPD requirement is perhaps good practice but the cost of attending these courses is far too high. Estate Agents are hardly making big bucks at the moment and with the requirements of attending these courses to gain CPD hours is just another high cost (even with the discount).

    • 06 February 2012 10:31 AM
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    @Somerset Agent on 2012-02-06 09:31:07

    One has every right to complain!

    When many joined these organizatons they were in fact professional "trade Unions" whos first priority was the the actual members - that is what has changed

    @EW on 2012-02-06 09:48:30

    In most cases I agree you are correct, but many have tried to implement change which is in the members best interests (especially in th last 5-10 years) and there comes a time when the effort is not worth it?

    • 06 February 2012 10:26 AM
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    I quit the NAEA after I was given an official warning without them even speaking to me about the circumstances (which were that I accepted the highest offer in a sealed bid situation and once the offer was accepted even though the loser offered more, the owner stuck to their word and went with the winner of the bid).

    I was sent a letter saying that my behaviour was unbecoming a professional estate agent and that if I did it again I would have my Certificate revoked.

    I think that I was being honorable and my owner was being honorable which is something missing in this world.

    Surely that is what a sealed bid situation is about...

    On that basis I ripped my certificate up and posted it back to them.

    Happy days.

    That said, I am VERY surprised at this worry about exams, audited accounts, CPD and other stuff.

    I think that these things are worth doing and make those 5 letters after your name actually mean something.

    When I first started I was vetted by my local chapter as to whether or not I knew my stuff and my ethical motivations. It was a quite intense interview.

    In this day and age, the interview process is insufficient so If you don't do any of those things the value of it all is absolutely ZERO.

    • 06 February 2012 10:25 AM
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    You can't effect change or influence change by resigning. As I said, I have no issue with motives - just execution.

    I respect the reasons as to why some feel they no longer want to remain members. As regards the suggestion I should "Have some Nads" - I record that I have made my feelings clear by expressing my views directly and in person. and have seen first hand that change can happen - albeit too slowly for my liking. However, patience is not a virtue I possess.

    • 06 February 2012 09:48 AM
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    Until, legislation is brought in to license all agents, these chemes can not be anything other than self funding organisations who have to sell in order to survive. That way, no one is happy. START LOBBYING FOR MANDATORY LICENSING, or stop complaining about organisations that you have voluntarily joined!

    • 06 February 2012 09:31 AM
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    100% (and more!) agree with the sentiments of Jan Bartlett and others.
    I also have not renewed my membership.
    Having been a member of the NAEA for over 35 years, also ARLA and the Principal of my own multi-disciplined firm for over 36 years I object to the way the Associations have lost their purpose. They are not "consumer organizations” and although major consideration for consumers is right & proper, should not act as if they are.
    ARLA and NAEA were respected separate associations, one of the biggest mistakes was the formation of the NFoPP - it has caused massive confusion within the profession and the general public

    • 06 February 2012 09:28 AM
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    sincere in their objectives and motives hardworking and professional. Their weakness is the glacial rate at which they act and the lack of flexibility to new ideas that have come from elsewhere-

    The popular interpretation is that they are high handed and arrogant. Have some Nads Eric and resign too.

    This is The EA Spring, we are revolting!

    Whooops, note to self ...stop using NFOPP PR firm

    • 06 February 2012 09:26 AM
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    I just don't have a clue.

    • 06 February 2012 09:26 AM
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    Try to find out which one person or committee knows about client money; try to find out who is in charge. If you find a name publish it on here!

    Despite client money being one of the most important things to protect (hence their iron fist attitude) there is no-one who knows enough to take responsibility and so there is an impenetrable wall of regulation and spin to stop you finding that out.

    Rather than do anything about the dissent in the Association the Executive have ensured success in the long overdue vote of no confidence by getting rid of the 40% who know that things aren't right.

    • 06 February 2012 09:16 AM
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    I am a supporter of ARLA's principles and ethos. I dislike the constant hard sell and am opposed to licensing due to the fact that someone can have MARLA on their business card yet not offer the protection a consumer may reasonably expect.

    The hierarchy are, in my opinion, sincere in their objectives and motives hardworking and professional. Their weakness is the glacial rate at which they act and the lack of flexibility to new ideas that have come from elsewhere.

    ARLA need to be more vocal and spend more time supporting professional agents by driving home the message of consumer protection. The more aware consumers are aware of the pitfalls, the more likely they will be to actively seek out a regulated agent.

    ARLA cannot achieve this alone - they need to join forces in the PR stakes and send out an unambiguous message with NALS, NAEA, RICS, Law Society and not maintain the view that ARLA is the only true regulator. Further, they need to engage members more democratically and not allow policy to be formed by a few.

    If this were the case, more people would want to be part of it.

    • 06 February 2012 09:14 AM
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    XFNAEA is becoming regognised as the qualification of people who are time served in the industry , are qualified and more importantly have the good sense not to keep fueling the NFOPP gravy train.

    • 06 February 2012 08:59 AM
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    I spent a fortune on exams and training for me and staff - I totally understand where Jan is coming from, what do we get back? Nothing! It just feels like we are paying a PR company a heap of money for old rope.. for what? to stick a few letters on our emails. Every time we ring for advice or assistance - nothing. And yet whenever a tenant calls them for advice they start berating us without taking our side of it.

    The minute our accountants report was 10 minutes late we started receiving the most horrible, threatening letters imaginable despite having jumped through every hoop bang on time before that. We have never breached any codes or failed to pay client money over - I swear they are all control freaks and megalomaniacs. I have enough things going on trying to run a business as it is without making life more difficult than it needs to be so what is the point?

    NFOPP just seems to be a well oiled money making machine trying to earn on mortgages, advertising and this that and the other whilst completely losing sight of what they are meant to be about;.

    • 06 February 2012 08:57 AM
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    On the plus side, ARLA is a good brand in respect of professional standards. On the downside - its is run by a very small number of inflexible know-alls who don't listen - not all - in fact there are probably just a couple - but they have the ultimate say. Sadly, they are detached from the real world and haven't actually worked on the front line since the repeal of the corn laws.

    Unless ARLA starts to consider the divisive effect of licensing further confusing consumers and shafting the sister organisation and RICS and NALS then they will fail in the long term. Their arrogance in dismissing SAFE instead of embracing it for the good of the consumer is a prime example as to why they are out of touch.

    Oh, and for the record - I haven't reported CPD for 6 years but never a day passes without me reading something pertinent in terms of legislation or learning.

    • 06 February 2012 08:50 AM
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    PBK "The result of OUR surveys....."

    Says it all

    • 06 February 2012 08:41 AM
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    I WAS A MEMBER FROM 1988 TO 2003 AND RESIGNED DUE TO TAKING A CONTRACT NON PROPERTY RELATED ABROAD. ON MY RETURN IN 2005 I ASKED TO REJOIN AND WAS TOLD I HAD TO TAKE EXAMS ETC, I DID NOT DO THIS ON PRINCIPLE, I AM PROBABLY MORE QUALIFIED AND HAVE MORE KNOWLEDGE OF RESIDENTIAL PROPERTY AND LETTINGS THAN MANY OF ITS MEMBERS NOW. CAN THEY REALLY AFFORD TO LOOSE QUALITY EXPERIENCED AGENTS LIKE MYSELF? (i ALSO SERVED ON THE NAEA LOCAL COMMITTEE GIVING MY SUPPORT TIME AND EFFORT TO THEM)

    • 06 February 2012 08:20 AM
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    Congratulations Jan, one of the 40% that didn't renew!
    Perhaps I was the only one to notice that in his Christmas speech Mr King tried to put a positive spin on the fact that nearly half the members had not renewed their subscriptions.
    PBK has made it perfectly clear that he does not want the old timers in his club.
    He seems to forget that some of us had to sit exams to get our fellowships and have 10 years experience. Not once has anyone from NFOPP challenged the much repeated jibe that FNAEA is a paid for qualification.
    I am looking forward to my 1000 word letter from Mr King; a single match is often not enough to get the fire to light on these cold mornings.

    • 06 February 2012 08:08 AM
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    i was a member FNAEA for many years and left for similar reasons they became corporate and worked for the public rather than its members Come on NAEA and ARLA wake up and smell the coffee

    • 06 February 2012 07:32 AM
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