Allagents claim to be 'only' customer feedback firm challenged
Friday 24th February 2012
EAT has been asked by Referenceline to carry the following:
“Further to our story about Allagents and their claim that they are the only site that can provide this data based solely on your customers’ experience, we have been asked by Referenceline to point out that they also provide data based solely on customers’ experiences.”
Although the ESTA organisers (who have no connection whatever with either Referenceline or Allgents) have raised no objection to our story, which quoted from an email sent to agents by Allagents, we can also point out that the annual ESTAs (estate and letting agent awards) are also based on customer feedback.
The ESTA organisers have been collating customer data to recognise the best agents for customer service since 2003.
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Editorial Contact Details - Rosalind Renshaw