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Telephone answering specialist Moneypenny says there was a 14 per cent increase in calls in the second quarter of the year compared to the first quarter, with Monday the peak day for handling telephone contact to agents.

Agents these days receive contact from clients through various means but the Moneypenny figures are still seen by many as a barometer of market activity - especially as telephone contact between clients and agents is rising, despite increased use of email and social media, too.

In addition to Monday being the busiest day, the periods from 9am to 10am and 4pm to 5pm weekdays were the busiest for the Moneypenny team, who 'pick up' calls when busy offices are unable to answer directly. The single busiest day of the first half of the year was Tuesday May 27.

Overall property calls have increased by 21 per cent compared to the same period last year; some 42 per cent of calls are new business enquiries.

"We're answering around 1.1 million calls a year for more than 800 estate and letting agents as well as developers. The first half of 2014 has been very busy. January this year saw a like for like' 26 per cent increase in calls compared to January 2013" explains Moneypenny commercial manager Samantha Jones.

The firm is going to provide quarterly data from now on in a bid to see how calls reflect wider market activity.

Comments

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    Finally we have confirmation that Agents do not require to open 24/7 Thank you Moneypenny for that

    • 11 July 2014 10:30 AM
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    Any true business person would already know this.
    Also it would not be a surprise to them that, in many cases, direct voice communication is quicker and more productive than 'ping-ponging' back and forth with emails and texting.

    • 11 July 2014 07:23 AM
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